Rooms Division Manager
A fantastic opportunity for a Room Division Manager to join our team at Kimpton Charlotte Square!
We are offering a salary of £50,000.00-55,000.00(depending on experience), and an annual bonus of 15% based on targets.
Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!
As a Rooms Division Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) …
• Reporting into our Hotel Manager and leading the Front Office, Housekeeping and Concierge teams with a strong focus on excellent customer service.
• Ensure daily hotel operations deliver high levels of guest service, meeting and exceeding strategic goals.
• Ensure smooth and efficient Room Division operations, aligned with guest expectations to ensure customer satisfaction.
• Be accountable for the overall performance of the teams, including guest experience, workforce planning (rostering), and departmental profit delivery.
• Act as an active member of the Hotel Management Team, contributing to the success of the hotel.
• Drive improvement proj...