Service Quality Specialist

About the Role

Porsche Centre Bristol is seeking a dedicated and proactive Service Quality Specialist to join our Aftersales team. This is an exciting opportunity for an experienced automotive professional to take ownership of workshop quality standards and play a key role in delivering an exceptional customer experience.

This position is ideally suited to an experienced Vehicle Technician looking to progress their career in a new direction while utilising their technical expertise and industry knowledge.

We would also welcome applications from established Service Advisors, Workshop Team Leaders, or individuals with significant Warranty administration experience who possess the confidence and credibility to work closely with technicians and support improvements in workshop efficiency, productivity, and quality standards.

Job Opportunity

• Conduct quality control inspections on completed vehicles to ensure work is completed to the highest standard.
• Support the delivery of a "right first time" approach to vehicle repairs and servicing.
• Oversee warranty submissions and ensure compliance with Porsche warranty requirements and regulations.
• Work closely with workshop and aftersales teams to identify and promote continuous improvement opportunities.
• Liaise with customers where required, providing professional support and technical explanations.
• Ensure all processes and procedures are carried out in accordance with Porsche standards and operational guidelines.

An integral part of this role involves managing warranty processes and ensuring all claims meet Porsche requirements. As such, a strong understanding of motor industry practices, workshop procedures, and quality standards is essential.

Essential Skills

To be successful in this role, you will ideally have:

• NVQ Level 3 qualification in Vehicle Maintenance and Repair, or equivalent automotive industry experience.
• Previous experience in vehicle quality control, workshop supervision, or a similar quality-focused role.
• Strong knowledge of warranty procedures and workshop management systems.
• Experience within a manufacturer-franchised dealership environment would be advantageous.
• A full UK Driving Licence.

We are looking for a highly organised and detail-oriented individual with excellent communication skills and the ability to positively influence and support colleagues across the Workshop and Aftersales teams. You will be passionate about operational excellence and committed to maintaining the exceptionally high standards associated with the Porsche brand.

About Company

Accelerate your career with Dick Lovett

Dick Lovett has grown to become one of the South West's leading automotive retailers, representing a number of the motoring industry's biggest and most prestigious manufacturers. Come and grow with us.

DE&I

We all have a ‘Personal Role in Delivering Excellence’ at Dick Lovett

This doesn’t just refer to our customers, this phrase is pivotal to our hiring process, onboarding, and how we look after our staff and treat each other at Dick Lovett. We are committed to providing a safe and respectful environment for all.

The company appreciates the advantages of being an equal opportunities employer and recognise the importance of having a diverse and inclusive team. When everyone feels that they are included and are appreciated for their performance, we will be able to deliver on our promise of customer satisfaction.

Benefits

• Private Medical Insurance
• Health cash plan – Claim back medical costs
• Rewards platform – Gym & high street discounts
• 25 Days Holiday (plus Bank Holidays)
• Contributory Pension Scheme
• Regular Pay Reviews
• Life Assurance
• Servicing, Parts and Accessories Discounts
• Employee Assistance Programme
• Staff Referral Scheme
• Learning and Development
• Enhanced Family Leave
• Volunteering Opportunities
• Onsite Parking