Territory Manager

Territory Manager - Norfolk Location: Norfolk (Remote/Home-Based with Travel Across Territory) Contract: Full-Time, Permanent Hours: 40 hours per week, Monday to Friday, 8:30am - 5:00pm, with occasional weekend work Role Overview We are seeking an ambitious and customer-focused Territory Manager to manage and grow a portfolio of dental practices across Norfolk. This is a field-based role focused on building strong customer relationships, driving sales growth, delivering product demonstrations, and providing ongoing support to clinical customers. The successful candidate will act as a trusted partner to dental professionals, identifying opportunities to increase revenue, supporting customers with product expertise, and ensuring an exceptional customer experience throughout the customer journey. Key Responsibilities Sales & Account Management * Manage and grow an established customer base across the Norfolk territory. * Achieve and exceed agreed sales targets and revenue objectives. * Develop and implement effective territory plans to maximise sales opportunities. * Identify, target, and secure new business opportunities within the dental sector. * Monitor competitor activity, market trends, and customer needs to drive commercial growth. Customer Relationships & Clinical Support * Build and maintain strong relationships with dental professionals and practice teams. * Deliver product presentations, demonstrations, and educational sessions. * Provide customers with product updates, technical guidance, and clinical support where required. * Assist with surgery supervision and hands-on support to ensure customer confidence and successful outcomes. * Resolve customer queries and concerns promptly, professionally, and effectively. Business Development * Generate new leads through networking, market research, referrals, and prospecting activities. * Present products and solutions to prospective customers. * Develop opportunities within existing accounts while identifying new customers across the territory. * Represent the business professionally at all customer interactions. Training & Events * Support and deliver product training to customers. * Attend exhibitions, trade shows, industry events, and educational courses. * Build brand awareness and strengthen customer relationships through networking opportunities. Reporting & Territory Planning * Maintain accurate records of customer activity using CRM systems. * Prepare and submit regular sales reports, forecasts, and territory updates. * Analyse territory performance and implement strategies for continuous improvement. * Work closely with internal teams to ensure a seamless customer experience and efficient order fulfilment. About You We're looking for someone who is commercially driven, self-motivated, and passionate about building long-term customer relationships. You will be able to demonstrate: * Proven experience in Territory Sales, Account Management, Business Development, or a similar field-based sales role. * A strong track record of achieving and exceeding sales targets. * Excellent communication, presentation, and relationship-building skills. * The ability to manage multiple accounts and priorities effectively. * Strong problem-solving skills and a proactive approach to customer support. * Experience using CRM systems and Microsoft Office or Google Workspace. * A full UK driving licence and willingness to travel extensively throughout Norfolk. Desirable * Experience within the dental, healthcare, medical device, or clinical sectors. * Knowledge of implant dentistry or dental products. * Previous experience delivering product training or clinical support. What Success Looks Like * Achievement of territory sales and growth targets. * Strong, long-term relationships with key dental practices and clinicians. * Successful acquisition of new customers and expansion of existing accounts. * High levels of customer satisfaction and retention. * Effective territory planning and consistent pipeline growth. * Becoming a trusted advisor and first point of contact within the territory. This is an excellent opportunity for a motivated sales professional who enjoys autonomy, relationship building, and driving growth within a rewarding and fast-paced environment. Brook Street NMR is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ