Patient Flow & Pre-Testing Specialist

Be the person who makes an exceptional eye clinic run brilliantly.

Are you a natural communicator, a brilliant organiser and someone who takes pride in making things happen? Do you thrive when the pace is high, the standards are higher and your contribution genuinely makes a difference?

We are looking for an exceptional Patient Flow & Pre-Testing Specialist to join our busy, seven-optician eye clinic.

At Specsavers Dudley, you'll play a vital role in supporting the day-to-day operation of the clinic and are a key part of every customer's journey. Acting as the link between our patients, clinical team, and store management, you'll help ensure our clinics run smoothly, efficiently, and deliver an exceptional experience every time.
This is a fast-paced and rewarding role for someone who enjoys being organised, proactive, and thinking several steps ahead. You'll take ownership of clinic flow, ensuring patients are seen promptly and appointments run as efficiently as possible. From welcoming customers into store and booking eye examinations to carrying out pre-screening tests and liaising with Optometrists and management teams, you'll play a key role in maximising clinical efficiency while maintaining outstanding customer care.

You'll be passionate about delivering an exceptional customer experience, taking pride in creating a welcoming, professional environment for every patient. You'll also support store pe...