Cisco Collaboration Engineer

Job Title:

Cisco WebEx / Collaboration Engineer – Meeting Technology Location:

London Job Type:

Contract – Long-term / multi-year contract Salary /Day Rate:

£264 per day Working setup:

Hybrid – 3 days per week onsite / 2 days remote Industry Sector:

Financial Services / Technology Candidates must have the right to work in the United Kingdom Introduction: We are seeking a

Cisco WebEx / Collaboration Engineer

to join a Meeting Technology team supporting enterprise Voice, Video and Web Collaboration infrastructure. The role will contribute to the analysis, design, implementation and continuous improvement of infrastructure supporting the Meeting Technology portfolio. You will work across Cisco Cloud Collaboration technologies, WebEx, Voice and Video platforms, ensuring solutions are robust, scalable, highly available and aligned with enterprise technology standards. This is a hands-on technical role suited to someone with experience supporting

Cisco WebEx, VoIP, video conferencing and collaboration technologies

in enterprise environments. Key Responsibilities Support the implementation, deployment and ongoing operation of

Cisco Cloud Collaboration technologies . Provide technical support across

Voice, Video and WebEx

platforms. Participate in

Incident Management, Problem Management and Change Management

activities. Design and document technical solutions, project specifications and infrastructure requirements. Develop and drive

proofs of concept (PoCs)

to evaluate new technologies and capabilities. Manage and coordinate technical escalations with vendors and third-party support organisations. Provide technical input into the creation, maintenance and implementation of technology standards and documentation. Support end-to-end infrastructure solutions covering

integration, installation, implementation, troubleshooting and maintenance . Work on prioritised features and technical deliverables within ongoing Agile sprints. Analyse and resolve moderately to highly complex service and infrastructure problems. Interpret and troubleshoot

VoIP, Video and WebEx topologies . Support the ongoing improvement of the Meeting Technology infrastructure platform in terms of robustness, scalability, availability and efficiency. Ensure infrastructure solutions comply with enterprise technology standards and architectural requirements. Required Qualifications, Skills and Experience Strong professional experience supporting

Voice, Video and Cisco WebEx technologies . Hands-on experience with

Cisco Cloud Collaboration

technologies and platforms. Experience with

Cisco WebEx / WebEx App , including enterprise collaboration environments. Knowledge of

WebEx Control Hub administration . Experience with

Cisco TelePresence / Video Conferencing

technologies. Knowledge of

Cisco Room Series, RoomOS 11 and Desk Pro

devices. Experience with

Cloud Calling

and enterprise voice technologies. Understanding of

VoIP protocols , including

SIP, MGCP and SCCP . Experience with

Hybrid Calendar

and collaboration integrations. Knowledge of

Jabber . Ability to understand and troubleshoot end-to-end

Voice, Video and WebEx architectures/topologies . Experience with infrastructure implementation, deployment, troubleshooting and maintenance. Strong analytical and problem-solving skills. Experience working within

Incident, Problem and Change Management

processes. Desirable Skills and Experience Experience with

Microsoft Teams . Knowledge of

Microsoft Exchange, Active Directory and Outlook

integrations. Experience with scripting and

automation . Experience working with enterprise-scale collaboration or unified communications environments. Experience managing vendor and third-party technical escalations. Experience working in an

Agile/Scrum

environment. Experience developing Proof of Concepts and evaluating new collaboration technologies.

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