Customer Support Advisor
- Permanent, Full-time
Job description
Customer Support Advisor
Permanent 27976 per annum
We are looking for a motivated and driven Customer Support Advisor whos great at multitasking and loves providing amazing customer service as part of a warm and friendly Customer Support Team.
A little bit about us
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances less time on the phone to suppliers and less admin. Its a game changer.
Its also a gorgeous place to work. Everybody gets stuck in to make things work the team will make you feel welcome from day one and the office is near some pretty great pubs.
Our people scored us a whopping 9.3 out of 10 for I recommend One Utility Bill as a place to work in our last employee engagement survey.
What youll be doing
Youll be at the forefront engaging with customers addressing their issues and ensuring they leave the conversation satisfied. With our outstanding TrustPilot score we are committed to maintaining our high standards. As an expert in live chats phone calls and emails you will resolve customer queries swiftly and efficiently.
Customers rely on us to manage their bills keeping their lights and broadband running smoothly. When things go wrong it can have a significant impact leading to tense calls. Your role is to rectify the situation and ensure customers feel positive about their experience with us.
A little bit about you
Cool calm and collected even when things are hectic
Ability to manage your own workload by being self-sufficient
Strives to deliver exceptional service
Great at handling complaints from frustrated or confused customers
Just as good at putting a smile back on someones face
Lovely to chat to and confident on the phone.
What youll get from us
As well as all of the great perks listed below heres what you can expect to gain financially from this role
An annual salary of 27976
2000 per year in bonuses paid to the full company if we achieve our shared objectives
How we do stuff around here
Were a fast-growing high-performing business and thats because everyone chips in to make things work and we all know what we need to do to succeed. Performance metrics are only part of the equation they tell us what we need to achieve. Our company values and goals tell us why and our competencies how. Heres some key OUB terminology that youll become very familiar with.
Our Company Values
Matter Everyones role is essential OUB is on a mission and we cant do it with you.
Own It Take responsibility for your domain. Trust yourself and trust others to deliver.
Graft Work hard and smart. Thats how we grow and do the best for our customers.
Work as One Respect other people. Try to leave your ego at the door.
Do the Right Thing Treat everybody and do your best. Support one anothers goals.
Drop and Roll Learn from mistakes get comfy with change and do your best to adapt.
Set the Bar High Whether your solving problems or making a brew. Do it with gusto.
Be Fiercely You Be human and be genuine. Bring your skills and yourself to work.
Enjoy the Journey Have some fun and make sure others do too.
Our Competencies
Dependable Taking ownership of performance and demonstrating accountability.
Customer First Thinking about the customer before making any decision.
Co-Star Collaborating and communicating. Showing a commitment to shared goals.
Expert Seeking out knowledge and opportunities to perform better in your role.
Leadership Communicating shared goals clearly and effectively.
Job requirements
Your working hours will be done on a rota basis between the hours of 8am and 6pm with 1 in every 4 Saturdays required.
Be Fiercely You isnt just a value its how we thrive! We believe our strength comes from a truly diverse team where everyone feels valued and respected. If youre passionate about what you do we want to hear from you no matter your background
27976 per year
Customer Support
40 hours per week
Full-time Permanent
All done!
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Required Experience:
Unclear Seniority
Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 27976 - 27976