Helpdesk Agent (German Speaking)

Looking for a new opportunity? Helpdesk Agent - German Speaking Location: Edinburgh Pay: £18.25p/hr Contract: 6-month temporary contract, with potential for progression Working Pattern: Hybrid - 2 days office / 3 days home-based Hours: Monday-Friday, shifts between 7:00am and 7:00pm Are you fluent in German and English and enjoy helping people solve problems? We're looking for a confident and customer-focused Bilingual IT Service Desk Analyst to join the IT support team at Lloyds Banking Group. You don't need years of IT experience to be successful for this role. If you have strong customer service or contact centre experience, are comfortable speaking to people over the phone, and have a genuine interest in technology, this could be a great opportunity to develop your IT career. You'll be supporting colleagues across Lloyds Banking Group, including teams based in Amsterdam and Luxembourg, providing first-line IT support in both German and English. What will you be doing? You'll be the first point of contact for colleagues experiencing IT issues, helping them resolve problems quickly and providing a great customer experience along the way. Your day-to-day responsibilities will include: Taking inbound calls from colleagues in German and English Providing first-line support for IT issues and service desk queries Helping with password resets, system access, software issues and basic trou...