Senior Support Technician and Team Leader
Sureline Support T/A Juvo IT • West Malling, UK
5 days ago
Salary
£38,000.00 yearly
Job type
- Permanent
Job description
- To meet the Service Desks agreed targets through identifying problem causes to achieve a quick and permanent solution. To be able to work effectively as part of the Service Desk team this includes maintaining up-to-date and accurate Service Desk records.
- To have a commercial awareness in relation to client and Juvo IT business risk and to handle each client in relation to their needs.
- There is a need to be able to work on specific allocated projects within agreed timescales this may include the need for client site visits as and when required.
- To provide technical guidance to the small Service Desk team and if required allocate tickets on the Service Desk system taking into consideration the skill-set of each team member, and mentor where appropriate.
- There is the opportunity to maximise and benefit from the technical and non-technical training provided.
- Minimum 3 years relevant technical support experience including 12 months of managing a team.
- Sound knowledge of:
- Windows OS – Hyper-V, Windows Server 2016/2019, Windows 11 and Azure.
- Security - XDR/Anti Virus/Mimecast/MS Purview, Firewalls with good knowledge of known security practices.
- On Prem Active Directory, DNS, GPO's etc.
- Backups - Cloud based backup system.
- o365 - InTune, SharePoint, Exchange online and Entra.
- SAAS - aware of SAAS services and have had experience of them...