IT Technician

IT Technician

The Unite Group are recruiting for an IT Technician, ideally with an MSP background, to join our highly reputable company. As an IT Technician you will handle 1st line/2nd line support requests that come in from our clients, both via the support telephone line and our ticketing system. Our service desk engineering team are the first point of contact for our clients and are crucial in ensuring we provide exceptional customer service.

The successful candidate will be responsible for providing technical support and maintenance to all clients' IT assets and systems. Alongside remote support, the role involves visiting customer sites to assist with installations, including VoIP phone systems, as well as advanced troubleshooting and project work, such as hardware rollouts, upgrades, and migrations. A key part of the role is to ensure that we deliver exceptional customer support at all times, whilst ensuring fault resolution in line with our clients' SLA obligations.

The role requires the candidate to be able to deliver excellent customer service, both written and oral and whether remote or face to face, throughout an IT support issue lifecycle from reporting to resolution. The successful candidate must have the ability to act both independently and as part of a team, and be able to manage their own time and workload to handle multiple IT support requests at the same time.

Experience and ski...