Informations Systems Agent 1st line & Collections desk support
Join the service shaping Sheffield’s digital future. IT and Digital Innovation combines secure and resilient technology with accessible service design, data, innovation and major programme delivery. Our work ranges from modernising business systems and improving customer journeys to using artificial intelligence, automation and emerging technology to transform how the Council operates and delivers services for residents, businesses and staff.
Digital Delivery
The Digital Delivery Service provides the technology foundations, leadership and governance that enable Sheffield City Council to deliver secure, resilient and customer-focused digital services. We design, deliver and support the infrastructure, platforms and operational services that keep the Council running, while driving continuous improvement, cyber resilience and modern ways of working. Working collaboratively with services, suppliers and partners, we ensure technology investments deliver value, support transformation and provide a reliable foundation for the Council’s future ambitions.
Our work includes:
- Delivering and supporting the Council’s digital infrastructure, networks and technology platforms.
- Protecting services through cyber security, information governance and risk management.
- Developing and maintaining enterprise architecture and technology standards.
- Providing ICT service management, operational support and continuous service improvement.
- Enabling modern workplace technologies and digital collaboration tools.
- Ensuring business continuity, resilience and disaster recovery arrangements are in place.
- Managing technology suppliers, contracts and strategic partnerships.
- Leading technology-enabled change and infrastructure improvement programmes.
- Supporting the delivery of secure, sustainable and cost-effective digital services.
- Providing governance, assurance and technical expertise to support organisational transformation.
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.