Broker Claims Handler

Job Description

Broker Claims Handler
\n Salary: £30,000–£35,000 DOE + bonus\n
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\nAre you an experienced Claims Handler looking to take on more technical, varied work? This is an excellent opportunity to join a well-established, regulated insurance business where you will manage your own portfolio of third-party motor claims, build deeper expertise in liability and credit hire, and develop your career within a supportive team.\n
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\nYou will have genuine ownership of your caseload, with exposure to more complex and higher-value claims. This is not simply a volume-driven role, your investigations, negotiations and decisions will directly influence claim outcomes.\n
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What you’ll be doing as Broker Claims Handler:\n

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• Managing a varied caseload of third-party motor claims from initial notification through to settlement.
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• Handling associated property damage, liability and disputed claim matters.
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• Investigating claims thoroughly and making clear, evidence-based liability decisions.
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• Managing credit hire cases, including validation, negotiation and cost-control activity.
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• Liaising professionally with insurers, solicitors, claimants and other external stakeholders.
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• Maintaining accurate claim records and ensuring activity is completed in line with regulatory and company procedures.
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• Working collaboratively with colleagues while independently managing priorities and deadlines.
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What we’re looking for:\n

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• At least two years’ motor claims experience, ideally within third-party claims.
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• Strong knowledge of liability assessment, negotiation and the motor claims lifecycle.
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• Exposure to credit hire, disputed claims or more technical motor claims would be highly beneficial.
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• Confident communication skills, with the ability to deal professionally with a range of stakeholders.
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• A methodical approach, strong attention to detail and the confidence to make sound decisions.
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• Previous experience working within a regulated insurance environment.
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What’s in it for you as a Broker Claims Handler:\n

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• Salary of £30,000–£35,000, dependent on experience
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• Performance-related bonus potential.
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• Contributory pension scheme.
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• Ongoing technical support and structured development.
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• CII study support to help you progress your insurance career.
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• A stable, supportive and collaborative environment with clear opportunities for progression.
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Please send your CV for consideration by clicking apply with your most recent CV. \n
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\nJL_FIN