Breakfast Manager

Description

Medlock Square marks a bold new chapter in the evolution of the Etihad Campus — a vibrant, year‑round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co‑op Live arena.

Named after the River Medlock that runs beneath the site, the development celebrates Manchester’s industrial heritage while shaping its next era of city‑defining experiences. Manchester is known worldwide for its sport, music and entertainment — and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city’s position as one of Europe’s most dynamic, fast‑growing destinations.

At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all‑day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high‑quality hospitality all week long and across the events calendar.

About the role

As Breakfast Manager, you'll lead the day-to-day breakfast operation, ensuring exceptional service standards, efficient delivery, and a memorable guest experience for every customer.

This is a hands-on leadership role where you'll be visible throughout service, supporting the team, coordinating operations between front and back of house, and ensuring the breakfast offering is delivered to the highest standards.

You'll play a key part in driving guest satisfaction, developing team capability, and maintaining operational excellence during one of the hotel's most important service periods.

You will be responsible for:
Service & Operations

Lead the breakfast operation to ensure a seamless and welcoming experience for all guests. Coordinate service delivery, oversee preparation and service areas, manage restaurant bookings, and ensure breakfast and room service standards are consistently achieved. Work closely with the kitchen team to maintain product availability and service efficiency throughout the breakfast period.

Team Leadership & Development

Lead, motivate, and support the breakfast team to deliver exceptional service standards. Conduct daily briefings, allocate responsibilities effectively, oversee onboarding and training of new team members, and provide ongoing coaching to build a confident, engaged, and high-performing team.

Guest Experience & Commercial Performance

Champion outstanding customer service by anticipating guest needs and responding promptly to feedback. Monitor customer satisfaction, address service issues effectively, ensure accurate charging procedures, and support labour planning through efficient scheduling based on business demand.

Compliance & Operational Standards

Ensure compliance with food safety, allergen, health & safety, licensing, and company procedures. Maintain safe working practices, promote cleanliness and presentation standards, ensure correct cash handling procedures are followed, and support all audit and regulatory requirements.

Skills, Knowledge & Expertise

Essential

• Experience in a supervisory or management role within hospitality, food & beverage, or restaurant operations
• Strong leadership and team management skills
• Passion for delivering exceptional guest experiences
• Experience working in a fast-paced service environment
• Strong organisational, communication, and problem-solving skills
• Good understanding of health & safety, food hygiene, and allergen requirements
• Ability to manage and motivate teams to achieve service excellence

Desirable

• Experience managing breakfast or multi-service restaurant operations within a hotel environment
• Food Hygiene Certificate (Level 2 or above)
• Experience of rota planning and labour management
• Knowledge of hotel reservation, EPOS, or property management systems
• Experience analysing customer feedback and implementing service improvements

Why Join Us?

• Private Medical Insurance (Vitality) – including Virtual GP access and rewards
• Group Life Assurance – 4x salary paid to your nominated beneficiary
• Birthday Day Off – an extra day to celebrate
• Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
• Employee Assistance Programme & Wellbeing Platform – including counselling support
• Company Pension Scheme
• Generous Holiday Allowance – plus bank holidays
• Career Development Opportunities – with progression across the campus

Eastlands Venue Services Ltd is committed to protecting your personal data. Information provided will be used for recruitment purposes only and handled in accordance with the UK GDPR and our Candidate Privacy Notice. Candidate data is retained for 18 months unless you request removal sooner. For details, contact talent@eastlandsvsl.com.

Eastlands Venue Services Limited (EVSL), a joint venture between City Football Group (CFG) and Oak View Group (OVG), delivers exceptional food, beverage and hospitality experiences across Manchester's Etihad Campus.

You'll find our teams across Etihad Stadium, Co-op Live, Joie Stadium and the new Medlocke Square, catering for some of the biggest names in sport, music and entertainment, alongside a vibrant collection of restaurants, bars and dining destinations. From Premier League matchdays and international sporting fixtures to world-class concerts and year-round dining, we support over 180 event days annually, welcoming millions of guests.

With 200 permanent team members and a casual workforce of over 2,000, we're brought together by a passion for great service, high standards and a shared ambition to create memorable experiences. As the Etihad Campus continues to grow into one of the UK's most exciting year-round destinations, so do the opportunities to make an impact.

Come be part of EVSL's next chapter.