Customer Service Assistant

We are opening a brand new, state of the art
family entertainment centre at Queensgate Shopping Centre in December 2026. To
build our phenomenal Peterborough team, we will be holding a Recruitment Event on
11 November 2026.

We're looking for dynamic Customer Service Assistants who
love creating smiles and delivering great experiences.

Got experience working behind a bar, in a busy commercial
kitchen, or in customer service? Great!

No specific experience? That’s okay too! If you're positive, chatty, energetic
and enjoy working with people, we'd love to meet you.

TENPIN IS NOT JUST ABOUT BOWLING... We have something fun
for all the family to do, regardless of age. We love to entertain—it's in our
DNA! Beyond bowling, we offer Karaoke, Interactive Darts, Arcade Machines, Pool
Tables, licensed bars with cocktails, and a fabulous food menu.

A career at Tenpin is like no other. The opportunities
are endless, and the benefits are pretty cool too!

The Role

As a Customer Service Assistant, you'll be cross-skilled
across all areas of our venue, so no two days will be the same.

You'll welcome customers, manage bookings and enquiries,
host parties, prepare food, serve drinks, operate our entertainment experiences
and help keep the venue clean, safe and welcoming.

We're looking for people who are friendly, confident,
approachable and willing to get stuck in. You don't need experience in every
area — we'll provide the training and support you need.

Bring your personality, energy and enthusiasm — we’ll
bring the training!


Skills you Need

• Full of
  determination, enthusiasm, and be able to work in fast-paced environment
• Embrace a
  "nothing is too much trouble" attitude, coupled with a drive to
  achieve excellence.
• Able to provide
  outstanding customer service and strong communication skills
• Be approachable
  and helpful
• Can multi-task,
  demonstrate exceptional organisational skills, and strong attention to detail
• A strong team
  player
  
  

Our Fantastic Benefits

• Free Bowling for family and friends
• Free Food when on shift
• On the Spot Rewards
• Tenpin Treats – our benefits platform for exclusive
  discounts and wellness perks.
• Medicash – covering your everyday dental, optical,
  physio, and wellness expenses.
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• Enhanced Maternity, Paternity, Adoption leave
  
  

Career Development
Looking for
career development? Tenpin is the place to start. We value great people and
offer opportunities for advancement, with many of our managers having started
as Team Members.


What Happens Next?
Ready to grow
your career with us? Click apply and complete our quick 2-minute application.
If your application is
successful to interview stage, you will be invited to our Recruitment Event on 11
November 2026.