Bereavement Clerical Administrator

Job overview

An exciting opportunity has arisen to join our Bereavement Service

We are looking for a highly organised, compassionate, and motivated individual to join our Bereavement Team as a Bereavement Clerical Administrator (Band 3).

This is a rewarding role supporting families following the death of a loved one. The successful candidate will provide administrative support to the Bereavement Service, working closely with clinical teams, the Medical Examiner Office, Registration Services, Funeral Directors, and external agencies to ensure the timely completion of bereavement processes.

The post holder will be a key point of contact for bereaved relatives and will be required to communicate with empathy, sensitivity, and professionalism at all times.

Main duties of the job

Main Duties of the Job

• Provide comprehensive administrative support to the Bereavement Service.
• Act as a first point of contact for bereaved relatives, responding to enquiries with compassion and professionalism.
• Process and maintain accurate patient records and bereavement documentation.
• Liaise with Medical Examiner Officers, Medical Examiners, consultants, ward staff, funeral directors, registrars, and external agencies.
• Monitor and track completion of statutory documentation.
• Manage telephone calls, emails, appointments, and correspondence.
• Ensure confidentiality and compliance with Information Governance requirements.
• Support service audits, data collection, and reporting activities.
• Contribute to the continuous improvement of bereavement services.

Working for our organisation

East Lancashire Hospitals NHS Trust provides high quality, safe and compassionate care to the people of East Lancashire and surrounding areas. We are committed to delivering patient-centred services, supporting innovation, and developing our workforce to achieve the best possible outcomes for patients and their families.

Why Join Us?

At ELHT, we recognise that our staff are our greatest asset. We are committed to creating an inclusive, supportive, and respectful working environment where colleagues feel valued and empowered to make a difference.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for more information regarding this role

Person specification

Qualifications

Essential criteria

• GCSE Grade C/4 or above in English and Mathematics (or equivalent).
• NVQ Level 3 in Business Administration, Customer Service, or equivalent experience

Desirable criteria

• ECDL (European computer driving liscence

Experience

Essential criteria

• Previous experience working in an administrative or clerical role. .
• Experience handling confidential and sensitive information.
• Experience of dealing with telephone and face-to-face enquiries.

Desirable criteria

• bereavement experience