Members Club Receptionist

Join our team as Members Club Receptionist

Are you bold, driven towards excellence,
guided by intuition, and passionate about delivering luxury experiences? At The
Twenty Two, we take pride in our culture of excellence and our commitment to
our people.

The Role

As a Members Club Receptionist, you will:

• Lead the front-of-house team to deliver
  seamless, world-class dining experiences for our guests and members.
• Manage reservations, table allocations,
  and guest preferences to ensure a personalised service.
• Act as the primary point of contact for
  guest feedback, ensuring swift resolution of any concerns.
• Work closely with the restaurant
  management, kitchen, and bar teams to maintain exceptional standards across
  service, presentation, and guest engagement.
• Train, motivate, and mentor junior team
  members, leading by example and upholding The Twenty Two’s service culture.

About Us

The Twenty Two is a privately owned,
luxury 31-bedroom hotel with an all-day public restaurant and private members’
club, set in a historic Edwardian manor on Grosvenor Square, London. Our vision
is to create a home for creative souls, with an inclusive environment that
celebrates diversity and individuality.

About You

We are looking for individuals who are
passionate about excellence and culture, with a genuine drive to create
memorable guest experiences.

You will have:

• Proven experience as a Maitre’D or
  senior front-of-house role within a luxury hospitality environment.
• Exceptional leadership, communication,
  and guest relationship skills.
• Strong organisational abilities and
  attention to detail.
• A professional, polished, and
  approachable manner.
• Flexibility to work varied shifts,
  including evenings, weekends, and bank holidays.

Key Responsibilities

• Oversee guest service standards and team
  performance during service.
• Manage table plans, guest preferences,
  and VIP requirements.
• Collaborate with the kitchen and bar
  teams to deliver exceptional experiences.
• Train and mentor team members to support
  professional growth.
• Handle guest feedback and ensure
  continuous improvement in service quality.

What’s in It for You?

We value our people and believe in
rewarding hard work and commitment.

Employee Benefits

Available from day one:

• Employee Assistance Programme with
  Hospitality Action: Our specialist support services help hospitality people
  tackle complex issues like addiction, financial difficulties, relationship
  breakdown, bereavement, or mental health problems.
• Employee Referral Scheme: Up to £500 (paid
  on your referral completing their probationary period).
• Mentoring schemes. Management
  Development Training – on the job with support from external training
  providers.
• Your birthday is off.

Available on successful
completion of your probationary period:

• Generous Company Discretionary Sick Pay
  Scheme. You accrue one day CSP per month during your employment with the
  Company on a rolling basis, capped at 5 years’ length of service.
• Generous staff discount in the Cafe 22: 30% off a table up to 4pax and 20% off a table up to 6pax.
• A Guest Experience in the Hotel (subject
  to availability).
• Holiday entitlement increases: 2 days at
  2 years’ length of service, and a further 3 days at 5 years’ length of service,
  prorated to your contract hours.
• Long service award schemes

If you do not hear from us within 7
days, please consider your application unsuccessful.