Dynamics 365 Customer Engagement Support Consultant
D365 CE Support Consultant Location:
UK Remote Salary:
Competitive, plus benefits About the company Our client is a small Microsoft partner that is growing at speed. They deliver Dynamics 365 Customer Engagement and Power Platform solutions to a loyal and expanding client base. Because the team is small, you won't be just a number here. Your work will be seen, valued and rewarded. The opportunity This is a great opportunity for someone who wants real career progression. You will start in a support role, gain broad exposure across a varied client portfolio, and have a clear route into a functional or technical consultant role as the business grows. What you will be doing Providing second and third line support across Dynamics 365 Sales, Customer Service and the wider Power Platform Investigating, diagnosing and resolving incidents and service requests within agreed SLAs Configuring entities, forms, views, business rules, security roles and workflows Building and troubleshooting Power Automate flows and model driven apps Working directly with clients to understand issues and explain solutions clearly Supporting small enhancements and change requests from scoping through to delivery Documenting fixes and contributing to the team's knowledge base Working alongside consultants on project handovers, upgrades and releases What you will bring At least 3 years of experience supporting or configuring Dynamics 365 CE or Dynamics CRM A good working knowledge of Power Platform, particularly Power Automate Strong problem solving skills and a methodical approach to troubleshooting Confident communication skills, with a customer focused attitude Experience with ticketing tools such as DevOps, Jira or Freshdesk Ambition to learn and grow into a consultant role Microsoft certifications such as PL 200 or MB 210 would be a bonus What is on offer A clear path to progress into a consultant role Funded Microsoft training and certifications Hybrid working and a supportive, friendly team Pension, healthcare and holiday allowance The chance to make a real impact in a business that is scaling quickly How to apply Innovative Tech People is managing this role. For a confidential conversation, contact Dan Hackney
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