Service Delivery Manager
Service Delivery Manager
London (Hybrid)
£60,000 - £75,000
We are looking for an organised, proactive and people focused Service Delivery Manager to join our clients growing team. You will be leading Level 1, Level 2 Support teams and Project Engineers, take ownership of the day-to-day delivery of managed services and client projects. As our client continues to grow and take on more clients and projects, they need an experienced Service Delivery Manager who can bring structure, accountability and consistency. You’ll ensure clients receive fast, reliable and friendly support, all SLAs are met, our team has the direction, support and development opportunities it needs to grow with the business. You will take ownership of project delivery, overseeing everything from new client onboardings and off boardings to migration, plan and schedule work, delegate across the teams, manage suppliers and provide clear communication to clients. This role is a fantastic opportunity to really make a difference in our clients business.
Responsibilities:
- Lead and manage Level 1 and Level 2 Support teams, ensuring tickets are handled efficiently, prioritised appropriately and resolved within SLAs
- Oversee day-to-day service desk operations, maintaining clear ownership, accountability and visibility of workload
- Monitor service performance, identify recurring issues and drive ...