Insight Operations Assistant

Overview We are recruiting for individuals to join our Insight Operations team to support the delivery of our Insight reports, based in our Birmingham office 2 days per week. Main Duties and Responsibilities

Working alongside our research writers and editors, the Insight Operations team are responsible for engaging with AI-processed raw commentary gathered from interviews and surveys and producing clean, anonymized, intelligible text that our Insight team can populate directly into reports. This role will play a crucial part in keeping report production on schedule and maintaining the high quality that our customers expect.

Key Responsibilities:

• Take AI-processed interview and survey commentary and finish tidying it so that it is grammatically correct, error-free and easy to understand.
• Ensure all comments are rendered anonymous by removing or redacting anything that could identify the source.
• Maintain tone, clarity and neutrality of comments while preserving the meaning and nuance of the original speaker.
• Apply consistent house style and formatting so content is ready for use by writers and editors.
• Work to throughput targets and agreed quality standards to support timely report delivery (typical project lead times are around four weeks).
• Liaise with writers, editors and managers to clarify requirements and escalate issues that may affect delivery.
• Perfo...