Student Relations Officer
- Full-time
DescriptionSupporting documentsEmployerLocation
About the Role
Hours - Full Time
Reduced Year - 39 weeks
As a Student Relations Officer within Study Programmes, you will help create a safe, welcoming and respectful environment where students can thrive. You will build positive relationships with learners, provide approachable support and maintain a visible presence across college.
Working closely with teaching, pastoral and safeguarding teams, you will respond to concerns, help resolve conflict through restorative approaches and reinforce clear behaviour expectations. You will also encourage student voice and participation in college life, helping learners develop confidence, independence and responsibility.
*Actual salary for 37 hours per week over 39 weeks commencing at £23,902 with progression to £24,505 per annum
What You Will Do
- Being a visible, approachable presence around college, particularly during breaks and lunch.
- Supporting students with concerns, conflict and friendship difficulties.
- Using restorative conversations to resolve incidents and reinforce clear expectations.
- Recognising safeguarding concerns and reporting them promptly through college procedures.
- Working with teaching staff, pastoral teams and families to coordinate support.
- Encouraging student voice, leadership, enrichment and participation in college life.
- Recording incidents and following up agreed actions.
About You
- Be an approachable, confident and resilient individual who builds positive relationships with young people.
- Have experience supporting learners, managing challenging behaviour and resolving conflict calmly and fairly.
- Strong communication skills and a sound understanding of safeguarding, you will recognise concerns and respond appropriately.
- Ability to work effectively with colleagues, maintain clear boundaries and accurate records, and be committed to helping every student feel safe, valued and able to succeed.
Safeguarding Statement
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
EQUALITY, DIVERSITY AND INCLUSION
Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. We continually assess and improve our practices to ensure that every individual, regardless of background, has an equal chance to succeed. By championing EDI, we aim to create a workforce that reflects the richness of our communities and drives innovation through diverse perspectives. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.