General Manager/Operations Director

Pharos Generator Services an RSK Group company are recruiting for an General Manager/Operations Director to join the team based Nationwide (UK) with regular travel to regional offices, customer sites and operational locations as required. This is a full-time, permanent position.

The General Manager will have overall responsibility for the operational leadership, performance and effectiveness of the business.

Working closely with the Managing Director and Regional Service Managers, the successful candidate will ensure operational excellence across all regions, drive continuous improvement, support business growth and maintain exceptional standards of customer service, compliance and safety.

This role requires a strong and credible leader capable of balancing strategic thinking with hands-on operational management whilst fostering a culture of accountability, professionalism and continuous improvement throughout the organisation.

Key Responsibilities

Business Leadership

• Lead the day-to-day operational performance of the business.
• Support the delivery of company objectives, strategic plans and growth initiatives.
• Work closely with the Managing Director to identify opportunities for operational and organisational improvement.
• Drive accountability, consistency and business standards across all regions.
• Promote a culture focused on safety, customer service, teamwork and operational excellence.

Operational Management

• Provide leadership, support and direction to Regional Service Managers and operational teams across the UK.
• Ensure efficient delivery of all service, maintenance, repair, installation and project activities.
• Develop and implement systems, processes and procedures to improve operational effectiveness.
• Monitor operational performance, technician utilisation and service delivery standards.
• Ensure resources are effectively deployed to meet customer requirements and business objectives.
• Support operational scalability as the business continues to grow.

People Leadership

• Lead, develop and mentor Regional Service Managers and operational leaders.
• Build a high-performing culture focused on accountability, engagement and continuous improvement.
• Support recruitment, succession planning and talent development across the business.
• Conduct performance reviews and support management development initiatives.
• Encourage collaboration and communication across regional teams and departments.

Commercial & Customer Management

• Build and maintain strong relationships with key customers and stakeholders.
• Support business development activities and customer retention strategies.
• Contribute to commercial reviews, contract performance discussions and operational planning.
• Assist with identifying opportunities to improve service delivery, efficiency and profitability.
• Manage and resolve significant customer escalations where required.

Continuous Improvement

• Lead operational efficiency and business improvement initiatives.
• Identify opportunities to improve systems, processes and working practices.
• Use KPI reporting and management information to drive decision making.
• Promote innovation, accountability and best practice throughout the organisation.
• Support the implementation of new technologies and operational improvements.

Health, Safety & Compliance

• Champion a positive health and safety culture across the business.
• Ensure compliance with company policies, statutory requirements and industry standards.
• Drive continuous improvement in health, safety, quality and environmental performance.
• Ensure all operational activities are delivered safely, professionally and efficiently.
• Support audit, compliance and governance requirements across all regions.

Experience & Qualifications

Essential

• Proven senior operational leadership experience within engineering, power generation, building services, facilities management or a related technical sector.
• Experience managing multi-site operations and operational management teams.
• Strong leadership and people management capabilities.
• Excellent communication and stakeholder management skills.
• Commercial awareness with experience supporting business growth and operational performance.
• Proven ability to deliver operational improvements and organisational change.
• Strong planning, organisational and decision-making skills.
• Full UK driving licence.

Desirable

• Experience within the standby power or generator industry.
• Knowledge of service, maintenance and engineering operations.
• IOSH, NEBOSH or equivalent Health & Safety qualification.
• Experience implementing operational improvement programmes and performance management frameworks.

Personal Attributes

• Strong and credible leader.
• Commercially aware and business focused.
• Results-driven and accountable.
• Customer focused.
• Professional and approachable.
• Organised and decisive.
• Capable of leading teams across multiple regions.
• Able to work effectively within a dynamic and growing business.

What We Offer

• Salary £60,000 - £70,000 DOE
• Company pension scheme
• 25 days annual leave plus bank holidays
• Flexible working arrangements
• Ongoing professional development
• The opportunity to play a significant role in the continued growth and success of Pharos Generator Services

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Full Job Description attached