General Manager

General Manager at Hilton Garden Inn, Stoke on Trent

At Hilton Garden Inn, Stoke on Trent and part of RBH, we
believe our people are our biggest assets and understand the value in putting
them first. Our approach to diversity in the workplace, health & wellbeing,
sustainability, and individuality sets us apart from our competitors and is one
of the reasons we are rated Top 30 Best Places to Work in Hospitality! At RBH,
we don’t just offer jobs, we offer opportunities to grow, succeed, and be part
of a team that’s redefining what it means to work in hospitality. Join us and
discover why our people are at the heart of everything we do.

Be part of something extraordinary!

RBH is delighted to be recruiting a General Manager to join
Hilton Garden Inn, Stoke on Trent .
We are within a half mile of the Cultural
Quarter, home to The Regent Theatre, Potteries Museum and Art Gallery, and
Potteries Shopping Centre. Stoke Rail Station, Waterworld, and Stoke Ski Centre
are a mile away. Trentham Monkey Forest, Trentham Gardens, and Bet 365 Stadium
are within 15 minutes. With its proximity to Alton Towers, it is also a great
base to explore the wider local area. Enjoy our fitness centre, restaurant, and
free Wi Fi. With modern accommodation, meeting facilities, and a focus on
delivering a great guest experience, the hotel offers significant opportunities
for a General Manager to drive commercial performance, team engagement, and
guest satisfaction.

Your Impact

As General Manager, you will:

• Drive
  operational excellence to ensure the hotel consistently delivers
  outstanding financial, operational, and guest satisfaction results.


• Act
  as the brand ambassador


• Oversee
  recruitment, onboarding, and leadership of a high-performing team
  to deliver exceptional guest experiences.


• Create
  a culture of learning and development, building engagement and
  growth across all team members.


• Lead
  commercial and operational strategies to maximize revenue,
  profitability, and market share in a competitive environment.


• Oversee
  guest feedback and ensure the hotel achieves and maintains high
  satisfaction scores.


• Ensure
  compliance with legal, brand, and health and safety standards,
  always prioritizing the well-being of guests and staff.


• Build
  strong relationships with local stakeholders and businesses.


• Collaborate
  with the wider RBH team to share best practices, implement company
  initiatives, and stay ahead of industry trends.

About You

You’ll be a seasoned hospitality professional with:

• Proven
  experience as a General Manager or Deputy General Manager
  preferably within a branded hotel.


• A
  strong commercial mindset and a track record of driving revenue and
  managing budgets effectively.


• Expertise
  in hotel operations, including rooms and F&B offerings.


• Exceptional
  leadership and communication skills to inspire and develop a diverse team.


• A
  passion for delivering outstanding guest experiences and
  consistently exceeding expectations.


• Strong
  stakeholder management skills and the ability to build effective
  partnerships with the community.


• Flexibility,
  resilience, and adaptability in a fast-paced, competitive environment.


• Familiarity
  with Hilton systems and processes is highly desirable.

Why You’ll Love This Role

If you are a dynamic leader with a passion for hospitality,
this is your opportunity to shape the continued success of the
Hilton Garden Inn, Stoke on Trent

Working with RBH and Hilton you’ll have access to a world of
resources, support, and career development opportunities.

Benefits

You will have access to a benefits package we believe truly
works for our people:

• Discounted
  hotel room rates for you and your friends & family.


• An
  extra day's holiday for your birthday.


• Enhanced
  Maternity, Adoption & Shared Parental Leave.


• 30%
  F&B discount at RBH hotels.


• Refer
  a Friend scheme (earn £250 for each referral up to 5 referrals).


• Flexible
  working arrangements.


• Stream
  – choose how and when you get paid.


• Life
  Insurance.


• Employee
  Assistance Programme.


• Social
  and wellness events and activities all year round.


• Free
  meals on duty, saving you over £1000 per year.


• And
  much, much more!

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. If at any point throughout our process you require
reasonable adjustments, please contact us.