Attendance Officer - Richmond

Job Title: School Attendance Officer Location: Richmond, South West London Contract Type: Full-Time, Term-Time Only (Long-Term) Start Date: Immediate / As Soon As Possible Daily Rate: £110 – £130 per day (or equivalent pro-rata salary dependent on experience) About the School We are seeking a diligent and proactive Attendance Officer to join a highly successful secondary school in the London Borough of Richmond upon Thames. The school combines high academic standards with outstanding pastoral care, creating a supportive environment where every pupil is encouraged to reach their full potential. This crucial role sits within the pastoral and administrative teams, working closely with Heads of Year, Safeguarding Leads, and senior leadership to drive high levels of pupil attendance and punctuality. Key Responsibilities Daily Monitoring: Manage morning and afternoon attendance registers, processing daily absence reports and unexplained absences promptly. First-Day Response: Contact parents and carers via telephone, email, and automated messaging systems regarding pupil absences. Data Management: Maintain accurate attendance records on the school management information system (e.g., SIMS, Arbor, or Bromcom), generating weekly and monthly attendance reports. Intervention & Support: Identify patterns of persistent absence, liaise with pastoral staff, and assist with attendance panels, meetings, and early intervention plans. Compliance & Statutory Reporting: Work in line with local authority guidelines and government frameworks regarding legal attendance procedures, fixed penalty notices, and safeguarding requirements. Requirements Experience: Previous experience working within a school environment in an attendance, administrative, or pastoral support role. Technical Skills: Strong proficiency with school information databases (such as SIMS, Arbor, or Bromcom) and Microsoft Excel/Office. Communication: Excellent telephone manner and written communication skills, with the diplomacy and firmness required when speaking with parents regarding attendance concerns. Attributes: High attention to detail, strong organizational skills, and the ability to handle sensitive situations with confidentiality and care. Safeguarding: An Enhanced DBS check on the Update Service (or readiness to undergo a full DBS check). What the School Offers A welcoming, supportive administrative and pastoral team within a top-performing school framework. Comprehensive training on school systems and safeguarding procedures. Convenient transport links across South West London (South Western Railway and District Line connections). How to Apply If you have relevant school administrative or attendance experience and are available for an immediate start in Richmond, please submit your updated CV today for immediate consideration!