Account Manager

Business Overview:

Job Outline:

Key Responsibilities:

• Proactively develop strong customer relationships, aligning customer and Sony UK TEC business objectives.
• Take ownership of assigned customer accounts, ensuring customer satisfaction and the delivery of agreed business objectives.
• Prepare and manage customer quotations, price updates, contracts and commercial proposals.
• Support revenue growth, margin improvement and overall account profitability.
• Identify new business and growth opportunities within existing accounts.
• Monitor and respond appropriately to customer requirements, enquiries and requests, ensuring timely communication both internally and externally.
• Coordinate and manage customer issues, risks and escalations, working with internal teams to achieve effective resolution.
• Collect, interpret, and effectively communicate data, liaising between internal and external stakeholders.
• Initiate and spearhead weekly customer calls, ensuring smooth and efficient flow of information as well as Quarterly Business Reviews (QBRs).
• Support the introduction of new products (NPI), working closely with Engineering, Operations and Programme Management teams.
• Manage customer demand forecasts and communicate changes effectively across the business to support operational planning.
• Manage customer visits, open days, plant tours and site overview presentations.
• Represent Sony at meetings, networking events, exhibitions and industry functions.

Person Specification:

Essential:

• Proven experience managing customer accounts within an Account Management, Commercial Management or Customer Relationship Management environment.
• Computer literate (Microsoft Office).
• Ability to analyse, interpret and present data effectively to stakeholders at all levels of the organisation.
• Excellent communication and presentation skills with the confidence to do so. This is both internally and externally, at all levels of the business and group sizes.
• Strong commercial awareness, able to understand the business impact of decisions.
• An appreciation of the value in effective Customer Relationship Management.
• Excellent organisational skills.
• Ability to perform effectively within a fast-paced, customer-focused environment.
• Demonstrates a structured and organised approach to workload management and prioritisation.
• Ability to adapt to changing business priorities and customer requirements.
• Self-motivated with a positive, proactive attitude and the confidence to challenge existing ways of working constructively.

Desirable:

• Experience within an electronics manufacturing, engineering or product design environment is highly desirable
• Degree qualified is desirable – with subjects such Business Management or Supply Chain Management preferred.
• Knowledge and experience of change management.
• Demonstrate a flexible approach.

What we offer:

• A competitive salary
• Generous company pension scheme
• Generous life assurance
• 33 days annual leave inclusive of public holidays
• Long service holiday days
• Complimentary onsite secure car park
• Onsite gym and changing facilities
• Subsidised canteen
• Onsite Learning & Development Academy
• Private medical insurance
• Complimentary access to school holiday schemes
• Exclusive ‘Staff Sales’ site for Sony products
• Generous family friendly policies
• ‘Refer a Friend’ recruitment scheme
• Access to Employee Assistance Programme