Client Support Administrator

Life in this role

As part of our,Chilled & Freshdivision, we have an exciting opportunity to join the team as a Client Support Administrator.

Salary: £27,912 per annum

Shift: 4 on, 4 off, days 06.00-18.00

Please note: This is a 12 month Fixed Term Contract

As a Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.

Key Duties of a Client Support Administrator:

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
• Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed
• Chase any missing / outstanding orders with the client, confirming receipt or non-receipt
• Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled
• Control of customer shelf life settings within SAP
• Manage EDI crashes within SAP, processing failures and resolving issues
• Cap and allocate stocks to orders capturing fulfilment to cust...