Sales & Business Support

Job Description

Sales & Business Support

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Location: Office-Based
Salary: £28,000 - £30,000 (dep on exp)
Hours: Monday to Thursday, 8:00am - 4:45pm | Friday, 8:00am - 1:00pm

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Sales & Business Support Administrator

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Our client is looking to recruit a Sales & Business Support Administrator to join their growing team. This is an excellent opportunity for an experienced Sales Administrator, Customer Service Administrator, Business Support to develop their career within a supportive and fast-paced business.

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The Role

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As a key member of the team, you will play an important role in supporting customers, processing orders and ensuring day-to-day operations run efficiently. Acting as a central point of contact across multiple departments, you'll help deliver excellent customer service whilst providing valuable support to both sales and operational functions.

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Key Responsibilities

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• Processing customer orders and schedules accurately and efficiently
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• Acting as a key point of contact for customers, providing a high level of service
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• Managing customer enquiries and responding within agreed service levels
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• Maintaining accurate customer records and CRM data
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• Supporting the sales team with administrative tasks and business support activities
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• Liaising with customers to resolve order queries and obtain missing information
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• Raising purchase orders and working with suppliers to ensure timely deliveries
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• Managing a high volume of emails and inbound telephone calls
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• Supporting the handling of customer complaints and ensuring issues are escalated appropriately
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• Attending daily production meetings and communicating updates to colleagues
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• Assisting with projects and process improvements across the business
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• Working collaboratively with other departments to enhance the customer experience
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About You

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• Previous experience within sales administration, customer service, business support
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• Strong organisational skills with the ability to prioritise a varied workload
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• Excellent communication skills, both written and verbal
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• Confident using CRM systems and Microsoft Office applications
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• High attention to detail and strong problem-solving abilities
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• A positive, proactive and team-focused approach
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• Ability to build strong relationships with customers, colleagues and suppliers
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Experience of working within a technical sales support environment would also be advantageous.

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