Technical Service Advisor
Preferred location: Scotland (Glasgow, Edinburgh)
In this role as a Technical Service Advisor you will provide technical support, product training and application guidance to customers and distribution partners across Scotland. Building strong relationships with key accounts to drive sales growth, product adoption and customer satisfaction and working closely with Sales teams to deliver value-added solutions, resolve technical queries and support strategic business development initiatives.
This role provides technical direction and support to direct and indirect Sherwin-Williams customers on the effective use of selected product lines, including colour-related queries, process support, and application guidance. The position works closely with Sales to support account management and may involve responding to complex customer questions, acting as a technical expert across multiple technologies, and helping customers improve operational quality and efficiency. End-user installations across all brands, alongside product and application-method training, will form a key part of the role and require clear, professional communication with customers.
The primary responsibility of this role is to develop key accounts within the UK distribution network, by strengthening the relationships between customers, business partners, and Sherwin-Williams. This is a highly customer-facing position requiring regular engagement with distribution partners, attendance at meetings and training sessions, and direct interaction with end-user accounts. Driving the introduction of new product lines and SKUs will be an important focus, ensuring product knowledge and training are effectively delivered into the market.
Reporting to the TSM and working closely with the Sales Managers, the role will support the strategic development of the business through sales growth, product support, and training. By engaging with distribution accounts, end users, and direct-supply customers at all levels, the role will require effective communication of the company’s products, support systems, and value-added solutions. The position will also maintain a close working relationship with the Sales Support Team (SST) based at Biggleswade, who will provide day-to-day support to the role, the wider team, and customers.
Ideally from a refinish or coatings background.
Strong knowledge of the refinish industry.
Ability to demonstrate products and correct processes within a bodyshop environment.
Proven track record in a customer-facing role.
Strong negotiation skills.
Excellent communication skills.
Computer literate, with the ability to use Microsoft Office applications to a good standard.
Ability to use all refinish products to a high standard.
Travel requirements - 50% or more
What we Offer:
The established salary range for this position is £40,000-£48,000
Company bonus
Company car
Work-Life Balance:We value your personal time and well-being.
Career Opportunities:Grow within a truly international business.
Ongoing Training and Support:Continuous learning and development opportunities.
This vacancy is advertised exclusively for internal candidates, with a closing date of Friday 23rd October.
Interview dates: Proposed for week commencing 26th October.Successful candidates will be notified in advance, allowing time to prepare.
***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.
Please read the guidelines before handing in your application
All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).***
Pay Transparency
The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer.
Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.
As part of our commitment to fairness and transparency, we are now sharing the salary ranges that underpin our existing pay framework. These ranges have been in place for some time and are used to guide consistent, objective pay decisions based on factors such as role scope, skills, experience, and external market data. Employees may be positioned at different points within a range based on factors including experience, performance, and tenure in role. We encourage open conversations with managers to better understand individual positioning and development opportunities.