Contact Centre Advisor
Forest Garden Limited is a leading company within the Other Manufacturing industry, known for its commitment to quality and innovation. We specialize in producing a diverse range of products that meet the evolving needs of our customers. With a strong focus on operational excellence and customer satisfaction, we maintain high standards throughout our manufacturing processes. Our dedicated team works collaboratively to uphold our reputation for reliability and service, ensuring that we remain at the forefront of the industry.
Join us at Forest Garden Limited and become part of a dynamic team where your contributions are valued. We offer a supportive work environment that fosters growth and development, making it an excellent place to advance your career as a Contact Centre Advisor.
You'll help customers across phone, live chat, text and email with everything from product questions and order updates to delivery bookings. You'll be the friendly voice that keeps customers informed and makes sure every contact is resolved properly.
The role is 16 hours a week, worked between 08:30 and 17:00, Thursday and Friday
What you'll do
- Answer customer calls, live chats, texts and emails across our brands
- Help customers with product questions, orders and delivery bookings
- Keep customers updated on their order and resolve issues first time where possible
- Record every contact accu...