Housing Officer

Housing Officer

Croydon

Temporary 2-3 months initially

£23 PAYE / £30 umbrella

Hybrid - 2 days in the office, 3 days working from home / visits

As the successful candidate you will manage a patch of around 650 properties in and around Croydon. You will be responsible for delivering a proactive, high-quality customer focused and efficient housing management service to residents.

You won't deal with rent arrears, there is a separate team for that, and you will only deal with lower level ASB, anything more serious is passed to the specialist team.
At a glance you will:

• Manage and resolve any tenancy and estate management issues
• Act as a central point of contact for all resident queries
• Liaise with all departments to make sure you and your residents are up-to-date and help implement any procedures or changes
• Assist tenants with benefit claims ensuring they are receiving their full entitlement
• Estate inspections
• Succession process

What you'll need

• Ability to demonstrate that you have extensive Social Housing experience, managing a busy patch. Managing any tenancy management issues that arise as a result of the tenancy agreement.
• Experience of maintaining successful relationships with our customers, creating trust, and building sustainable communities.
• Strong customer service experienc...