Night Team Member

• Welcomes guests as soon as they arrive with care and attention with a personalised approach.
• Anticipates guests needs and considers them handling any guest complaints and/or remarks.
• Promoting companys ALL loyalty program.
• Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
• Has knowledge of the facilities and services events offered by the hotel and the surrounding area.
• Competent in taking Reservations upselling where possible to maximise on average room rates.
• Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
• Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
• Audits room rates charges reconciles and balances revenues generated as per night audit checklist.
• Carries out night audit and daily closure.
• Responsible for F&B 24/7 offering during night-time bar service (Including Alcohol) and for breakfast preparation & set-up.
• Ensures all areas public areas are cleaned.
• Works to meet hotel quality and financial targets.
• Required to attend training sessions by company during daytime.
• Working hours include weekends and public holidays.
• This is a permanent night shift averaging 39 hours per week.

Qualifications :

• Previous Customer Service Experience.
• Previous Hotel experience in a similar role (Desired).
• Guest oriented service minded and attentive to details.
• F&B experience will be an added advantage.
• Sparkling personality.
• Well organised.
• Team spirit.

Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization or sponsorship.

Remote Work :

No

Employment Type :

Part-time

Experience: years
Vacancy: 1