Sales & Customer Advisor, Onestore
Forest Garden Limited is a prominent player in the Other Manufacturing industry, specializing in the design and production of high-quality outdoor living products. With a commitment to innovation and sustainability, we deliver durable and aesthetically pleasing solutions that enhance outdoor spaces. Our extensive product range is supported by a skilled workforce dedicated to excellence in both manufacturing and customer service. We continuously invest in technology and processes to maintain our competitive edge and meet the evolving needs of our customers.
Join us at Forest Garden Limited and be part of a dynamic team where your skills in sales and customer service will directly contribute to our ongoing success. We offer a collaborative environment that values your input and supports your professional growth.
This isn't a traditional customer service job. You'll be the voice of our Onestore brands, turning enquiries into orders by understanding what customers need and guiding them to the right product. You'll handle inbound calls, live chat and email, follow up on quotes and abandoned baskets, and spot every chance to add value, from bases and treatments to installation and upgrades. When customers need help after they've bought, you'll look after them too, because great service is what brings them back.
What you'll do
- Convert inbound calls, chats and emails into sales, hitting individual an...