Planner - Complex Works

Job description

£38,275 to £39,248 per annum

37 hours per week - Permanent

ODS Property Services team work to provide essential maintenance services for residents in their homes – from repairing doors and windows or faulty electrics to fixing taps or boilers – ODS teams are on hand to ensure we’re delivering a prompt and efficient service. The role of Planner / Scheduler is an essential part of the team – your role coordinates our mobile workforce to ensure jobs are booked with the relevant tradesperson in a timely manner and that we’re delivering excellent customer service to residents and leaseholders. This will include:

• - Being the first point of contact for all tenants regarding any repair issues to their property or defects to the block
• - Booking repair issues and appointments on the in-house system (Aareon QL & DRS)
• - Liaising with engineers ensuring that they have all the relevant information and materials to successfully carry out the repair
• - Liaising with customers to advise of appointments or delays and updates on follow-on works
• - Planning / scheduling of work for both operative and sub-contractors as well as daily emergency work

Being a reactive role, this position requires somebody with excellent organisation skills, a good eye for detail and the ability to work in a fast-paced, often pressurised environment. You will ideally have prior experience as a Planner / Scheduler, and have a commitment to delivering excellent customer service at all times in a professional, courteous manner. In order to achieve this, you will possess the following:

• - Excellent communication skills able to liaise effectively at all levels and build up good working relationship with customers
• - A genuine interest in helping customers at all levels
• - Good observation skills, with attention to detail, calm and professional approach
• - Ability to work equally well alone using initiative or effectively as part of a team
• - Ability to work to tight timelines with good decision-making skills
• - IT Literate – good knowledge of Microsoft applications

This is a great opportunity to join a busy, hard-working and friendly team based out of our office in Horspath, Oxford.

What You’ll Get in Return

• Competitive salary
• Local Government Pension Scheme (LGPS)
• 29 days annual leave PLUS bank holidays, increasing to 33 days after 5 years service
• A varied role with the chance to make a real impact in the local community

Closing date for applications – 15th November 2026

We reserve the right to interview applicants who meet the essential criteria ahead of the closing date and therefore, this role may be closed earlier than stated.

Please Note: All vacancies close at midnight on the stated closing date.