Complaints Reviewer

On behalf of Local Government & Social Care Ombudsman (LGSCO) we are looking for x8 Complaints Reviewers (Inside IR35) for a contract to run up until the 31/3/27 based in Coventry or York.

For the successful candidates there will be an expectation of 1 office working day per month after the initial training period.

Our client is also open to full and parttime positions which offer an element of flexibility within this role.

As a Complaints Reviewer, your main responsibilities will be:

To assess complaints and arrive at a sound recommendation on whether LGSCO can and should investigate, invite a remedy, or close with no further action in line with the Assessment Code, internal guidance and the law.
* For complaints where the recommendation is not to investigate, draft decision statements explaining the reasons using provided templates
* For complaints where the recommendation is to investigate, suggest further enquiries or evidence required
* For complaints where the recommendation is to invite a remedy, recommend a remedy and/or service improvements in line with published guidance

Duties:
* Make prompt, proportionate and accurate recommendations on a large volume of complaints in a single subject area (Housing allocations)
* Pass recommendations to a delegated investigator or Assessment Manager for sign off
* Learn and use LGSCO's internal casework management system to progress c...