Admin Officer

Admin Officer
Location: Caernarfon, LL55 2DF
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £12.86 per hour

Join Our Client at a busy, purpose-led court and tribunal environment in Caernarfon Justice Centre. This is an opportunity to support the smooth running of day-to-day services, helping cases progress accurately and ensuring customers are met with a helpful "right first time" experience.

What you'll be doing:
* Preparing papers and files for court, tribunals, hearings and meetings, including drafting standard correspondence, minutes and notes
* Creating and updating records on an in-house computer system, inputting data and supporting post opening/dispatch
* Organising meeting rooms and preparation for training or group activities, including agenda and joining instructions
* Clerking civil and family courts/tribunals/hearings by ensuring paperwork is up to date and materials are ready
* Assisting court users, supporting listing/rota checks, and contacting relevant parties to schedule and serve documents
* Handling counter enquiries (face to face), written and telephone enquiries, while delivering excellent customer service
* Processing casework accurately using standard documentation, including court orders, claims and fines/fees
* Checking and verifying documents, records, accounts/returns for approval against criteria and procedures
* Undertaking basic calculations and straightforward reports, including statistical analysis and efficiently managing juror numbers

What you'll bring:
* Strong administrative capability, with confidence preparing and maintaining accurate records
* Excellent customer service skills-polite, prompt, and calm when working with the public and stakeholders
* A careful, "accuracy first" approach when checking information and completing documentation
* Confidence using relevant computer systems for data input and record updates
* The ability to solve problems by following guidelines and, when needed, escalating complex issues to a team leader or supervisor
* Flexibility to support the wider team as required across local sites

Additional information:
If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.
It is desirable that you are able to speak Welsh.
If you're an organised, people-focused administrator who takes pride in getting things right, we'd love to hear from you. Apply now and let's match your skills to a role where your work truly matters.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.