Director of Member Services

Director of Member Services Location: Homeworking/UK Contract: Full-time (FTC) Salary: £60,000 - £65,000 per annum This vacancy is being advertised and managed by MemberWise Jobs on behalf of our client. Your application will be reviewed and assessed by a member of the team and referred to the client if shortlisted. The Ombudsman Association (OA) is the professional association for ombudsman schemes and complaint handling bodies in the UK, Ireland, the British Crown Dependencies, and the British Overseas Territories. The OA provides and facilitates a number of opportunities for the sharing of best practice between members, including via the online OA Community, the various Networks for the staff of member schemes, and the annual conference. The Role This newly created 3-year fixed-term role is accountable to the Chief Executive and will work with him to deliver the OA’s business plan and strategic objectives, taking lead responsibility for the development and delivery of the OA’s member services. This will include supporting the development and maintenance of the Networks and delivery of high-quality services for members, co-ordinating the re-validation of members, and ensuring greater organisational resilience through the development of funding and revenue generation. Key Responsibilities Support the Chief Executive in delivering the OA’s business plan and strategic objectives, deput...