Cleaner

Purpose of Role

To ensure an effective and efficient operation of cleaning services within the Heriot Watt University Scottish Borders campus. To participate in the day-to-day programmes of cleaning work within the allocated cleaning zones of the University to ensure that the facilities are maintained in a clean and hygienic condition.

To actively contribute to the successful delivery of excellent service to all students, staff and visitors across the university by keeping student accommodation and University offices, meeting rooms and lecture theatres clean and tidy and fit for use.

Key Duties & Responsibilities

• To ensure all University buildings and accommodation are cleaned to a high standard following the standard operating procedures
• Use appropriate equipment and machinery, reporting any faults to Cleaning Supervisor
• Work within and ensure service level agreements are met
• Support line management to deliver a flexible, efficient and professional service to all our customers
• Report repairs, faults and maintenance to Cleaning Supervisor

Essential & Desirable Criteria

Domestic/hotel cleaning experience desirable although full training will be given.

Essential

• Demonstrable ability to speak and understand English in order to follow verbal and written instructions and deal with customer/student queries
• Well-developed interpersonal skills
• Demonstrable excellent customer service
• Demonstrable ability to work quickly, flexibly and accurately in a pressured environment
• Demonstrable professional and proactive approach
• Attention to detail

Desirable

• Experience of working within a similar cleaning environment
• Experience of operating relevant cleaning equipment