Wellness & Membership Manager

Job Description

Wellness & Membership Manager - Luxury Spa & Private Estate
Cotswolds | Competitive Salary + Benefits
JWR is recruiting for an experienced Wellness & Membership Manager to join an exclusive luxury private estate in the Cotswolds, offering exceptional spa, fitness and well-being facilities within a prestigious hospitality environment.
\n This is an exciting opportunity for a commercially minded, hands-on spa and wellness professional to take responsibility for the day-to-day operation of a luxury spa and health club, whilst driving membership growth, engagement and retention.
\n Working closely with the senior management team, you will lead the spa, fitness and front-of-house teams, ensuring outstanding operational standards, exceptional member experiences and strong commercial performance.

\n The Opportunity

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• Oversee the daily operation of a luxury spa, gym and health club.
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• Manage and develop an established membership programme, driving new enquiries, renewals and retention.
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• Lead, motivate and develop spa therapists, fitness professionals and reception teams.
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• Maintain exceptional standards of service, presentation, cleanliness and facility maintenance.
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• Manage treatment bookings, class schedules and facility utilisation.
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• Take responsibility for departmental budgets, revenue, payroll, stock control and profitability.
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• Ensure full compliance with health and safety, COSHH, pool operations and relevant legislation.
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• Develop retail sales, treatment packages, wellness experiences and additional revenue opportunities.
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• Work with the marketing team to deliver member events, wellness workshops and exclusive experiences.
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• Build strong relationships with members, residents and guests, delivering a personalised luxury experience.
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The Ideal Candidate

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• Minimum 3-5 years' management experience within a luxury spa, health club or high-end wellness environment.
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• Proven ability to manage day-to-day spa operations and multidisciplinary teams.
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• Experience developing membership sales, engagement and retention.
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• Strong commercial awareness, including budgeting, revenue generation and cost control.
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• Good understanding of spa operations, health and safety compliance and facility management.
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• Genuine passion for wellness, fitness and holistic well-being.
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• Excellent interpersonal skills with the confidence to engage with a discerning membership base.
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• A highly organised, proactive and visible leader who enjoys being involved in daily operations.
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• Relevant spa therapy or wellness qualifications would be advantageous.
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The Opportunity to Make an Impact
This role offers the opportunity to take ownership of an established luxury wellness operation, strengthen its membership offering and play a key role in developing the overall guest and member experience.
\n The successful candidate will combine strong operational management with a personal approach to hospitality, creating a welcoming, professional and commercially successful wellness environment.

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Apply now through James Webber Recruitment for further information and a confidential discussion.

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