Road Freight Agent

Job Description

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operational system

• Track and Trace Transcon Files and reporting

• Use export Transcon Workflow on daily basis

• Ensure accurate and timely client and vendors billing.

• Ensure delivery of freight and timely clearance when applicable

• Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.

• Contribute to maintain good relationships with suppliers

• Meet compliance at all times to regulations internal and external in accordance with government regulations.

• Understand department process flow, and looking for best practices to improve operational efficiency and productivity

• Ensure all customers standard operating procedures in place and updated in the DLSOPs

• Meet KPI standards in accordance with the Company’s procedures

• Network communications, timely responses to emails and requests (internal and external)

• Escalation of problems to Management when necessary

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications

• Basic local regulatory knowledge for compliance

• Global Logistics Industry knowledge

• Hazardous materials certification (preferred)

Skills:

• Pro-active, strong organizational skills.

• Good computer skills (Excel, Word)

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.