Scheme Housing Officer

Job Description

3 Months Contract with a Local Authority.

Umbrella - £21.50 per hour - Umbrella

Job Purpose

As a Scheme Housing Officer, you will provide housing management and tenancy support across multiple independent living schemes, ensuring residents receive a high-quality service and that schemes are managed effectively, safely and in line with housing policies.

Key Duties/Accountabilities

• Manage and support residents across multiple housing schemes.

• Provide excellent customer service to tenants and residents.

• Respond to customer enquiries, concerns and complaints.

• Carry out tenancy management and housing support activities.

• Develop positive relationships with residents and partner agencies.

• Support residents to maintain their independence and wellbeing.

• Identify and resolve tenancy and scheme-related issues.

• Maintain accurate records and case notes.

• Work collaboratively with internal teams and external partners.

• Promote resident engagement and community involvement.

• Ensure health and safety procedures are followed.

• Support continuous improvement and service development initiatives.

Essential Experience Required

• Previous Housing Officer, Scheme Manager, Sheltered Housing Officer or Tenancy Management experience.

• Strong customer service and resident engagement skills.

• Experience dealing with complaints and customer enquiries.

• Ability to work independently with minimal supervision.

• Excellent communication and interpersonal skills.

• Good problem-solving and decision-making abilities.

• Strong time management and organisational skills.

• Experience building relationships with partner organisations.

• Good IT and record management skills.

• Full UK Driving Licence and access to own vehicle.

Additional Information to Note

• Working Hours: 35 hours per week.

• Northiam, Rye, East Sussex, TN31 6QE.

• Mobile Role covering 4 schemes.

• 2 Schemes in Battle and 2 Schemes in Rye.

• Additional scheme cover may be required.

• Full Driving Licence required.

• Access to own vehicle required.

• Online Interview via Microsoft Teams.

• Interview Duration: 45-60 minutes.

• Competency-Based Interview.

• Questions covering Housing experience, HEART values and Equality, Diversity & Inclusion.

• Supplier Submission Deadline: 23rd October 2026.

• We work on bi-weekly payment schedule.

• Apply ASAP.

Requirements
As a Scheme Housing Officer, you will provide housing management and tenancy support across multiple independent living schemes, ensuring residents receive a high-quality service and that schemes are managed effectively, safely and in line with housing policies.