AI Prompt Engineer
DCV Technologies • Windsor, ENG, GB
12 days ago
Job type
- Temporary
Job description
Location: Windsor, Berkshire – Hybrid (1 day per week onsite)
Contract: 6 months plus possible extension
Rate: £600 per day
The Opportunity
We are recruiting an experienced AI Prompt Engineer for a six-month contract supporting a major digital transformation programme. This hands-on role focuses on designing, developing, testing and optimising production-grade Large Language Model (LLM) solutions across customer service, conversational AI, voice bots, chatbots and IVR platforms.
Key Responsibilities
- Design, develop and optimise LLM prompts for chatbots, voice bots, IVR and messaging channels.
- Build agentic AI workflows using tool calling, orchestration and multi-step reasoning.
- Implement RAG, grounding techniques, prompt evaluation and regression testing.
- Develop AI guardrails covering Responsible AI, data privacy, PII protection, compliance and hallucination reduction.
- Integrate conversational AI solutions with CRM, knowledge bases and contact centre platforms.
- Monitor production AI performance, improve response accuracy and optimise customer experience.
- Manage prompt versioning, Git, CI/CD processes, deployment and release governance.
- Support UAT, go-live activities and production optimisation.
Essential Skills and Experience
- Strong hands-on LLM prompt engineering experience within production environments.
- Experience developing conversational AI, chatbots, voice AI or IVR solutions.
- Knowledge of agentic AI architecture, orchestration and AI agent workflows.
- Practical understanding of RAG, prompt evaluation and grounding.
- Experience implementing AI safety, security and governance controls.
- Familiarity with Git, CI/CD and software deployment processes.
- Strong communication skills across technical and business stakeholders.
Desirable Experience
- Voice AI, Intelligent Virtual Assistants (IVA) or IVR modernisation.
- Utilities, financial services or other regulated environments.
- Contact centre metrics including containment, deflection and CSAT.
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