Food and Beverage Team Member

Job Title:

Food
& Beverage Team Member

Part of the Searles Leisure Group, Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. Originally built in 1582, the hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.

Job
Purpose:

As
a Food and Beverage Team Member you will be an enthusiastic and energetic
individual and part of the wider Food & Beverage team. This role is
customer focused within a fast- paced environment, the post holder will
therefore have good communication skills and a passion for delivering excellent
customer service.

Key
Responsibilities:

·
Engaging with the customers, providing excellent customer
service.

·
Serving Food and Drink, across different outlets at the hotel,
in line with the principles of the 8 steps of service. Clear tables promptly
as required.

·
Handling card and cash payments in line with company cash
handling procedures.

·
Ensure the Dining areas are prepared, clean and fully set for
service as detailed by the procedure. Maintain a clean and tidy work area at
all times.

·
Assist with the setup of the function rooms, bar &
restaurant for weddings and events.

·
To follow the relevant Company and Department Procedures and
adhere to all Food Hygiene and Health & Safety requirements.

·
To maintain knowledge of the complete menu including daily
specials, and any special events within the establishment.

·
Report all technical and quality faults to Supervisors/
Management.

·
Comply to all regulations
and policies such as Data Protection Act, Health & Safety and
Safeguarding, ensure a safe working
environment for all staff members.

·
To complete any in-house training as required and participate in
team meetings.

·
To act as an ambassador for the business and ensure that the
Company is promoted externally on all occasions.

·
To perform any other duties as required.

·
Support the company’s mission and objectives through compliance
to Policies and Procedures.

Key
Relationships:

·
Food and Beverage Team including supervisors

·

Food and Beverage

Front of House Manager

·
Events Manager

Education,
Training & Experience:

·
Teamwork skills and the ability to act as the public face of the
business

·
Computer literate

·
Previous Experience within a similar setting desirable but
training will be given.

·
Food Hygiene Certificates (Desirable)

Disposition
& requirements:

·
Full valid Driving Licence for UK (Desirable)

·
Flexible Schedule, for Working hours

·
Maintain a professional standard of work attire.

•
Standard full length black trousers or skirt, company shirt/top

•
Mid to long length hair must be neatly tied back

•
Jewellery kept to minimum, No chipped nail polish.

•
Closed toe formal black shoes

·
Excellent Customer Service

·
Strong Work Ethic, Organised with Good Timekeeping Skills

·
Enthusiastic and Energetic Team Play

·
Works well in a fast-paced environment

·
Polite and well-mannered with good communication skills

Hours of
Work: 8 hours per week, yearly average, permanent contract.