Junior Medical Personal Assistant

Job overview

An exciting opportunity has arisen to join our Medical Secretariat team within the International and Private Care (I&PC) Directorate at the world famous Great Ormond Street Hospital (GOSH) NHS Foundation Trust.

The I&PC directorate at GOSH, is one of the largest private patient units in the country and this is the chance to be part of a team at the forefront of providing complex and specialist care.

We are keen to support team members in their personal development plan and if successful, the post holder will take part in an annual Personal Development Review and plan.

This is an exciting and dynamic place to work, and a fantastic chance to join a dedicated and growing team.

Main duties of the job

You will be expected to deliver a high level of customer care whilst dealing with a busy and varied workload and must have the ability to prioritise
your duties effectively. This role will give the post-holder the opportunity to gain the experience needed to progress within the organisation.
The key tasks for this post are as follows:
• To register all new patients accurately on our systems (EPIC and Compucare) and uploading referrals and medical reports to records
as required.
• To be assist in the booking of private consulting rooms for appointments and ensuring rooms are utilised efficiently.
• To support the team with cancelling and rescheduling appointments, including ensuring all relevant parties are notified in line with the
Trust’s DNA, Cancellation and No-response Policies.
• To request cost estimates as per CMA regulations for future outpatient testing and inpatient procedures.
• Appropriately receive, re-direct and make telephone calls to and from the department as required. Run an effective messaging service.
Answer the telephone in a professional, timely, and polite manner, taking messages and answer queries as required
• To help identify and contribute to service improvements within the team and across the directorate, and contribute to the writing and
updating of standard operating procedures (SOPs) within administrative areas.
• To provide administrative support to the I&PC team, including covering Clinician’s admin work, during periods of absence or annual
leave.

Working for our organisation

We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.

We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.

We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.

We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.

Our staff networks, including REACH, PRIDE, ENABLED and Women’s Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.

Together, we are building a culture where inclusion is not optional - it is essential.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the
qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

Person specification

GOSH Culture and Values

Essential criteria

• GOSH Values

Academic/Professional qualification/Training

Essential criteria

• Education to A-level standard, NVQ/Diploma at Level 3, or Level 3 Apprenticeship qualification OR Previous experience in a similar role
• Demonstrate evidence of commitment to professional development

Desirable criteria

• AMSPAR qualified or equivalent secretarial training or agreement to work towards medical terminology.

Experience/Knowledge

Essential criteria

• Experience of working in administration and/or customer service.
• Previous administrative experience in a similar private healthcare setting.
• Multidisciplinary working, demonstrating all round communication skills.

Skills/Abilities

Essential criteria

• communicate service-related information clearly to staff at all levels.
• Ability to provide and receive complex or sensitive non clinical information to staff, consultants, and families.
• Ability to demonstrate sound judgment and act on own initiative.
• Proven use of Microsoft Word, Excel, and other software packages to produce reports and conduct data analysis.