Account Manager

At Axil, we're passionate about helping our customers find smarter, more sustainable ways to manage their waste and resources. We're looking for an enthusiastic and commercially-minded Account Manager to join our Contract Management team and play a key role in delivering exceptional service while identifying opportunities for growth.

This is more than account management. It's about becoming a trusted partner to customers, identifying improvements, driving innovation, and ensuring we consistently exceed expectations.

What You'll Be Doing

As an Account Manager, you'll manage a portfolio of customer accounts, building strong relationships and ensuring services are delivered safely, efficiently, and profitably. You'll work closely with customers and colleagues across the business to spot opportunities, solve problems, and deliver continuous improvements.

Key responsibilities include:

• Managing and developing a portfolio of existing customer contracts
• Building strong relationships with stakeholders at all levels, from operational teams through to senior management
• Identifying opportunities for account growth, new services and additional waste streams
• Leading regular customer reviews, site visits and performance meetings
• Producing monthly reports and analysing account performance
• Driving sustainability improvements, recycling initiatives, carbon reduction projects and cost-saving opportunities
• Supporting new contract implementations and service enhancements
• Acting as an escalation point for customer service issues and ensuring prompt resolution
• Working collaboratively with operational, sales and support teams to deliver outstanding customer experiences.

What Success Looks Like

We're looking for someone who is motivated by building lasting partnerships and making a difference.

In this role you'll be measured on:

• Retention and growth of customer accounts
• Customer satisfaction and stakeholder engagement
• Delivery of improvement projects and innovations
• Profitability and commercial performance
• Accurate reporting and invoicing
• Development of long-term strategic relationships.

About You

You might already be an Account Manager, Customer Success Manager, Contract Manager or Client Relationship Manager looking for your next challenge.

You'll bring:

• Excellent communication and relationship-building skills
• Previous experience working directly with customers
• A proactive, solutions-focused approach
• Strong organisational and time management skills
• The ability to work independently and manage multiple priorities
• Good IT skills, including Microsoft Office applications
• A commercially aware mindset with a passion for delivering great service

About The Role

Monday to Friday, 40 hours per week between the hours of 8am - 5pm
Based from Corby