Admissions Support Officer

About the role

The University of Leicester Admissions and Applicant Experience team has an exciting opportunity for an Admissions Support Officer to join a supportive, central team that works closely with academic departments and professional services colleagues across the institution. The team plays a key role in managing applications, making admissions decisions and supporting applicants through their journey, directly contributing to student recruitment and enrolment outcomes.

This is a fast-paced and varied role where you will assess applications from a diverse UK and international applicant pool, evaluate a wide range of global qualifications and provide guidance to applicants with varied and sometimes complex entry requirements. You will develop specialist knowledge of international education systems, admissions regulations, policies and systems, and support applicants through key stages of the admissions process.

You will work closely with academic colleagues and internal stakeholders to ensure applications are assessed accurately and efficiently, while delivering excellent customer service to applicants and their advisers. The role also involves contributing to recruitment activities, supporting key admissions projects and working flexibly across the admissions cycle to meet business priorities.

This is a rewarding opportunity to develop expertise within a high-impact service and make a significant contribution to the University's student recruitment and admissions objectives.

About you

The ideal candidate will be:

• A confident and customer-focused communicator, able to provide clear and accurate information to applicants and enquirers
• Able to assess applications and make decisions in line with entry requirements, maintaining accuracy and attention to detail
• Organised and adaptable, with the ability to manage a varied and fast-paced workload and meet deadlines
• Comfortable prioritising tasks and responding effectively to changing demands across the admissions cycle
• A collaborative team player, able to work with colleagues across departments to deliver a consistent and high-quality service
• Motivated to contribute to student recruitment and to support a positive and efficient applicant experience, with an understanding of the importance of delivering excellent service to a diverse UK and international applicant community