Mental Health Crisis Worker (Crisis Safe Space)

Job summary
Open Mental Health is an alliance of local voluntary organisations and the NHS. We are working in partnership to ensure that residents of Somerset get the support they need, when they need it. Our shared ambition is to ensure that people living with mental health problems get the right support at the right time. Working together, we support people to live a full life, by enabling access to specialist mental health services, housing support, debt and employment advice, volunteering opportunities, community activities and physical exercise, to help support and improve their wellbeing and quality of life.

Main duties of the job
The Crisis Safe Space service operates 3 nights per week from Thursday to Saturday (5.30 11:00pm) in our Frome premises. We provide a safe, welcoming, comfortable place for people experiencing acute emotional distress to receive the support they need We also work with our Open Mental Health partners to seek further support as required.

About us
Second Step is a leading provider of mental health services. We offer excellent training and support, and we acknowledge the commitment and dedication of our employees, which is the foundation of our success. We would like to hear from people who share the same belief and values.

Details
Closing date: 31 December 2026
Date posted: 14 October 2026
Pay scheme: Other
Salary: £27,099 a year
Contract: Permanent
Working pattern: Part-time
Reference number: SEC1243253
Job locations: 14-15 N Parade, Frome, BA11 1AU, United Kingdom

Job responsibilities

• Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users.
• Build trusting and collaborative relationships with service users.
• Working from a Trauma and Psychologically Informed approach, use a range of different interventions and support strategies such as motivational interviewing, brief interventions and solution focussed approaches to engage clients.
• Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities-based approach.
• Co-produce, implement and review recovery plan, crisis plan and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice.

Person Specification
Experience
Essential

• A minimum of two years significant experience working with people with mental health needs, or people with complex needs.
• Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions).
• Proven experience of carrying out needs and/or risk assessments and the support planning process.
• Experience of working with a number of individuals with competing needs and priorities.

Desirable

• Proven experience of mental health issues and/or services, either as a user, carer or supporter.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Second Step
Address: 14-15 N Parade, Frome, BA11 1AU, United Kingdom
Employer's website: Apply through our website

For questions about the job, contact:
Community Partnerships Manager, Alex Carter, Alex.Carter@second-step.co.uk

Second Step's privacy notice is available on our website.