Marketing Coordinator - 37756249

Job Description

Market Coordinator – Key Accounts \n
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Sector: Travel and hospitality technology\n
Location: Fully remote; London or Berlin base\n
Pay: £19.23–£24.03 per hour\n
Contract: Temporary assignment; dates to be confirmed\n
Hours: 40 hours per week\n
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\n About the role:\n
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\n We’re looking for an experienced Market Coordinator to support the Key Accounts team at a leading global travel platform.\n
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\n You’ll manage high-value host enquiries and escalations, acting as a key point of contact between accommodation partners and internal teams. Taking ownership of issues from initial enquiry through to resolution, you’ll deliver clear communication, investigate complex problems and maintain a high standard of service.\n
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\n Your work will help improve host satisfaction, streamline support processes and enable Key Account Managers to focus on strategic account growth.\n
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\n Key responsibilities:\n

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• Provide dedicated host-facing support to the Key Accounts team, managing sensitive and time-critical enquiries.
  
  
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• Take ownership of issues from initial investigation through to resolution, keeping hosts informed throughout.
  
  
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• Research complex cases, working with internal teams to identify appropriate solutions.
  
  
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• Triage and assign escalation tickets, recommending actions to support efficient resolution.
  
  
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• Respond promptly and accurately to email enquiries, meeting agreed service-level response times.
  
  
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• Develop a thorough understanding of company policies, support procedures and brand risk considerations.
  
  
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• De-escalate challenging situations professionally, including when the outcome does not meet a host’s expectations.
  
  
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• Work proactively with hosts to improve listing quality and support an increase in five-star bookings.
  
  
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• Build effective relationships with Key Account Managers, regional teams and other internal stakeholders.
  
  
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• Share recommendations to improve processes and the host experience.
  
  
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• Support local market events when required.
  
  
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Required skills and experience:\n

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• At least four years’ experience in customer support or account management.
  
  
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• Experience handling high-value, complex and time-sensitive customer enquiries.
  
  
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• Fluent English, with excellent written and verbal communication skills.
  
  
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• Strong active listening, problem-solving and conflict resolution skills.
  
  
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• Ability to investigate issues, assess information and exercise sound judgement.
  
  
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• Experience managing multiple priorities in a fast-paced environment.
  
  
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• A track record of meeting or exceeding agreed service-level response times.
  
  
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• Strong organisational skills and attention to detail.
  
  
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• Confidence working independently and collaborating across teams.
  
  
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• Proficiency with Salesforce and Google Workspace.
  
  
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Desirable experience:\n

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• Spanish and/or French language skills.
  
  
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• Experience in hospitality, travel or accommodation services.
  
  
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• Familiarity with Jira.
  
  
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