Service Manager

Title: Service Manager Location: Manchester Salary: £40,000 - £50,000 The Client Our client is an established lift company in Greater Manchester. They are looking for a Service Manager to take charge of day-to-day service and repairs delivery and to act as deputy to the Service & Repairs Director. This is a hands-on leadership role for someone who knows Service Management and knows how to manage people. You will lead a team of field engineers, keep planned maintenance and call-outs on track and free up the Director to focus on the wider business. The role of Service Manager Run planned maintenance, call-outs and repairs so contracted visits are completed and breakdowns are attended within agreed response times Directly manage the engineers, including one-to-ones, PDRs, performance, absence, holidays and the call-out rota Support apprentices and trainees, and spot engineers with the potential to progress Take an active part in recruiting engineers: agreeing what the team needs, interviewing and assessing technical ability and fit Make sure approved repairs are scheduled, resourced and completed right first time, and closed off so they can be invoiced promptly Follow up defects and thorough examination (LOLER) findings until they are closed Track repeat call-outs and refer recurring faults for technical support with the full job history Make sure safe systems of work are followed on every job, working closely ...