Senior IT Support Analyst

ABOUT THE ROLE

Willow Communications supports the Windows PCs, media players, software and AV systems that keep entertainment running in venues across the UK.

We’re looking for an experienced IT support professional who can investigate unfamiliar faults, make sense of the evidence and take responsibility for getting systems working again.

You’ll be the senior technical escalation point on our Service Desk: the person colleagues turn to when an incident needs deeper diagnosis. Alongside remote troubleshooting and customer support, you’ll take responsibility for PC and media player builds, imaging and configuration.

The systems we support operate in live, revenue-generating venues. When something stops working, customers need clear communication, sound judgement and someone who follows the problem through to resolution.

HOW TO APPLY

Send your CV and your answer to the following written task:

Written task — around 500 words

Applications without the written answer will not be considered.

Tell us about a difficult technical problem you have personally diagnosed and fixed. Pick one where the cause was not obvious, where other people had already tried and failed, or where something live depended on it getting sorted.

What did you check first, what did you rule out, how did you get to the ac...