Retail Account Manager

Retail Account Manager

Location: National, field-based (North)

Salary: Competitive package plus bonus, mobile phone, laptop and option for company car

Contract: Permanent

About Us

Fonehouse.co.uk is an established name that has been selling mobile phones on the High Street since the 1990s. Today we are a fast-growing online retailer backed by over 60 stores across the UK and a busy call centre in Bracknell. Our customer base is over half a million, and our online business accounts for over 70% of sales.

We work with major network operators, and we are now rolling out a national network of walk-in repair locations, supported by online marketing and B2B relationships. Technology and skilled people power everything we do, and we aim to make every customer touchpoint efficient, engaging and customer focused.

The Role

As Retail Account Manager, you will build and develop strong, productive relationships with our franchise partners. Your goal is to drive sustainable improvements in sales, profitability, compliance and customer experience across the franchise estate.

You will be the key link between our franchisees and KTM Online. You will understand how each business is performing, spot opportunities and risks, agree clear improvement plans and make sure they are delivered. You will combine commercial challenge with practical support, helping franchisees...