Temporary Customer Communications Manager

Temporary Customer Communications Manager Location: Rickmansworth Pay Rate: £26.00 - £27.47 per hour, depending on experience Hours: Monday - Friday, 9:00am - 5:00pm Contract: Ongoing Temporary Assignment Office-based in Rickmansworth during the initial training period (5 days per week), moving to a hybrid working pattern of 2 days in the office and 3 days working from home thereafter. Upon application for this role you will receive a text message/email link to engage with our AI agent, please complete this to enhance your application. The Role We are currently recruiting for an experienced Customer Communications Manager to join a leading organisation on an ongoing temporary basis. This role will be responsible for planning, developing and delivering customer communications across the full customer lifecycle, including onboarding, engagement, retention, loyalty, renewal and win-back campaigns. Working closely with a range of internal stakeholders, you will ensure communications are engaging, compliant and aligned with business objectives. A key focus of this role is the effective use of Salesforce Marketing Cloud, therefore candidates must have previous hands-on experience building and delivering campaigns within the platform. Key Responsibilities Own and manage the customer communications and campaign plan. Develop and deliver customer communication campaigns across the customer lifecycle. Create clear...