Service Advisor

Service Advisor – Westbury Hours: Monday to Friday, 08:45 – 18:00 One in four Saturdays, 07:00 – 12:00 Full time, permanent Earning Potential – Salary: £29,000 per annum basic Up to £32,000 OTE (including Saturday working and performance-related bonus) Saturdays paid at 1.5x overtime rate Overview We're looking for a Service Advisor to join an award-winning team in Westbury. This is a proper customer-facing role with a commercial edge – you'll be maximising service bookings, managing workshop capacity, and keeping customers updated every step of the way. Our client is Motor Trader's Employer of the Year, an official Great Place to Work, and a UK Best Workplace for Wellbeing and Development. If you want a role with real structure, manufacturer training, and progression, this is it. Key Responsibilities Dealing with customers and ensuring satisfaction from start to finish Utilising workshop loading and keeping it up to date Regularly and proactively keeping customers updated on vehicle progress Booking in vehicles – ensuring appointments suit both the customer and workshop capacity Identifying customer requirements and supplying accurate, fully inclusive costing where possible Producing accurate job cards, invoices, estimates, and related information Providing customers with full explanations of work carried out – making the most of ...